Solutions
Quality assurance solutions for contact center operations
Build a more consistent QA program across call reviews, compliance monitoring, supervisor follow-up, and agent coaching, whether you run a BPO floor or a growing startup call team.
Solutions
Call center quality assurance software
KnownSense is call center quality assurance software for scoring calls, detecting risk, monitoring script adherence, and coaching agents.
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BPO call center QA software
KnownSense helps BPO owners and operations leaders monitor call quality, score agents, detect risk, and coach teams across high-volume voice operations.
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Call quality monitoring for small teams
AI call quality monitoring for founders, startups, and small customer-facing teams that need QA visibility without a large review team.
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Conversation intelligence
Use conversation intelligence to turn call recordings into transcripts, summaries, quality signals, compliance flags, and coaching insight.
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Contact center compliance monitoring
Monitor call compliance, script adherence, required disclosures, and risky language across recorded customer conversations.
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