Call Quality Intelligence
Score calls, detect risk, and turn customer conversations into QA decisions without burying your team in dashboards.
Find the calls that need attention before your customers escalate.
Quality teams should not hunt through recordings
KnownSense gives QA managers and operations leaders a focused view of what happened, where risk exists, and which agents need support.
Consistent QA scoring
Apply your call quality checklist and review rules automatically to every conversation.
Actionable flags
Surface compliance gaps, escalation signals, silence, and profanity without review sprawl.
Agent performance
Move from scored calls into coaching plans, QA ownership, and focused follow-up.
Operational visibility
See quality trends, processing failures, and risk signals across your contact surface.
Explore KnownSense
Start with the QA problem you need to solve
AI call quality monitoring
Score calls, detect risk, and turn recordings into QA decisions.
Read pageCall center quality assurance software
Build a consistent QA workflow for BPOs, founders, managers, and agents.
Read pageBPO call center QA software
Monitor agent quality across BPO and outsourced voice operations.
Read pageCall quality monitoring for small teams
Give founders and lean call teams QA visibility without a large review team.
Read pageScript compliance monitoring
Check required disclosures, forbidden language, and script adherence.
Read pageEvidence desk
Upload a call. Inspect the evidence.
No account needed. Upload up to 10m 0s. Callwise returns a temporary transcript and QA report, then deletes the server audio after processing.
Source material
Use only sample, anonymised, synthetic, or authorised audioView restricted data
Do not upload financial account data, policyholder disclosures, payment details, government IDs, child data, health data, or third-party confidential material.
Analysis workspace
Waiting for audio
One temporary review resolves into four connected layers of evidence.
- 01Call briefOutcome, issue, and customer intent
- 02ConversationSpeaker-aware evidence with timestamps
- 03QA scorecardCriterion-level scores and reasons
- 04Next actionFlags and specific coaching guidance
From calls to coaching
Capture calls
Import recordings from uploads, telephony, or approved integrations.
Check quality consistently
Apply your quality checklist, review rules, and agent-specific expectations.
Detect risk
Surface compliance gaps, escalation signals, silence, and quality misses.
Coach faster
Convert flagged conversations into training plans and QA follow-up.
FAQ
Questions before a demo
Short answers for BPO owners, founders, and QA leaders visiting KnownSense for the first time.
See the signal in your next call.
Book a walkthrough or test a short authorised sample call.