Call Quality Intelligence
Score calls, detect risk, and turn customer conversations into QA decisions without burying your team in dashboards.
Find the calls that need attention before your customers escalate.
Quality teams should not hunt through recordings
KnownSense gives QA managers and operations leaders a focused view of what happened, where risk exists, and which agents need support.
Consistent QA scoring
Apply your call quality checklist and review rules automatically to every conversation.
Actionable flags
Surface compliance gaps, escalation signals, silence, and profanity without review sprawl.
Agent performance
Move from scored calls into coaching plans, QA ownership, and focused follow-up.
Operational visibility
See quality trends, processing failures, and risk signals across your contact surface.
Explore KnownSense
Start with the QA problem you need to solve
AI call quality monitoring
Score calls, detect risk, and turn recordings into QA decisions.
Read pageCall center quality assurance software
Build a consistent QA workflow for BPOs, founders, managers, and agents.
Read pageBPO call center QA software
Monitor agent quality across BPO and outsourced voice operations.
Read pageCall quality monitoring for small teams
Give founders and lean call teams QA visibility without a large review team.
Read pageScript compliance monitoring
Check required disclosures, forbidden language, and script adherence.
Read pageTest your call
Upload one short call. See the quality signal.
No account needed. Upload up to 5m 0s. Use only sample, synthetic, anonymised, or authorised audio. KnownSense evaluates it once, returns a temporary QA result, and deletes the audio after processing.
Input source
Use a sample, synthetic, anonymised, or otherwise authorised recording with clear speech. Do not upload financial account data, policyholder disclosures, payment details, government IDs, child data, health data, or third-party confidential material.
I am authorised to upload this audio, it does not contain restricted sensitive data unless I have lawful authority, and I accept the Privacy Policy and Terms. Demo audio is deleted after processing and the result is temporary, indicative, and not a compliance decision.
QA result preview
Run status
Waiting for audio
Overall score
Top flags
Call brief and summary
Upload an authorised short call to preview the score, summary, strongest rubric signals, actions, and top flags.
Strength signals
Next actions
From calls to coaching
Capture calls
Import recordings from uploads, telephony, or approved integrations.
Check quality consistently
Apply your quality checklist, review rules, and agent-specific expectations.
Detect risk
Surface compliance gaps, escalation signals, silence, and quality misses.
Coach faster
Convert flagged conversations into training plans and QA follow-up.
FAQ
Questions before a demo
Short answers for BPO owners, founders, and QA leaders visiting KnownSense for the first time.
See the signal in your next call.
Book a walkthrough or test a short authorised sample call.