Terms of Service

Who these terms apply to

These Terms of Service apply to public website visitors, public demo users, and users of KnownSense Intelligence unless a signed written agreement with Ankaavi Technologies Private Limited says otherwise.

• For paid subscriptions, pilots, enterprise deployments, or proof-of-concept work, the signed customer agreement controls if there is a conflict with these public terms.
• KnownSense Intelligence is intended for business use by organisations that review call quality, script adherence, coaching signals, and operational performance.
• You must be authorised to use the website, create an account, upload audio, or submit business data on behalf of your organisation.

Public demo use

The public demo is a limited evaluation experience. It is not a production workspace and should not be used for regulated or sensitive customer data.

• You may upload only synthetic, sample, anonymised, or otherwise authorised audio.
• You must not upload financial account information, policyholder disclosures, payment data, government ID numbers, health data, child data, third-party confidential information, or audio that you do not have the right to process.
• Demo results are temporary, indicative, and provided to help you evaluate the product. They are not legal advice, compliance advice, employment advice, or a final QA decision.
• We may reject, rate-limit, suspend, delete, or block demo submissions where needed for security, abuse prevention, capacity, legal, or operational reasons.

Customer workspaces and accounts

• Users are responsible for keeping credentials secure, using appropriate access roles, and promptly notifying us of suspected unauthorised access.
• Customers are responsible for ensuring they have the notices, consents, contracts, employee policies, and lawful basis needed before uploading or connecting call recordings.
• Customer administrators decide which users, agents, scorecards, scripts, call types, reports, integrations, and retention settings are used in their workspace, subject to the signed agreement.
• KnownSense may suspend access where necessary to protect the service, comply with law, prevent abuse, or address unpaid or unauthorised use.

AI outputs and human review

• KnownSense provides AI-assisted summaries, scores, flags, recommendations, transcripts, and coaching inputs to support human review.
• AI outputs may be incomplete, inaccurate, delayed, or affected by audio quality, language, speaker overlap, business context, scorecard setup, and reviewer calibration.
• Customers remain responsible for final compliance decisions, employment decisions, coaching actions, customer actions, and regulatory interpretations.
• Sensitive or regulated calls should be reviewed by qualified human personnel before action is taken.

Intellectual property and customer data

• KnownSense, the website, software, product workflows, product design, documentation, and underlying technology remain owned by Ankaavi or its licensors.
• Customers retain ownership of their call recordings and customer-provided materials, subject to the licences needed for KnownSense to provide the service.
• Unless agreed in writing, Ankaavi does not receive ownership of customer recordings, transcripts, scorecards, coaching outputs, or reports generated from customer calls.
• Feedback or suggestions may be used to improve KnownSense, but not in a way that discloses customer confidential information or personal data without authority.

Confidentiality and restricted use

• Non-public product materials, customer data, demo credentials, diligence materials, and business discussions should be treated as confidential when marked confidential or reasonably understood to be confidential.
• You must not reverse engineer, probe, benchmark for competitive replication, scrape, overload, attack, bypass limits, or attempt unauthorised access to KnownSense.
• You must not use KnownSense to process unlawful content, infringe third-party rights, surveil people without lawful authority, or make automated decisions where human review is legally or operationally required.

Disclaimers and liability

The website and public demo are provided on an as-is and as-available basis. Enterprise service levels, warranties, indemnities, and support obligations apply only when stated in a signed agreement.

• To the maximum extent permitted by law, Ankaavi disclaims implied warranties for the public website and public demo.
• Ankaavi is not liable for decisions made solely on the basis of AI outputs, unauthorised uploads, customer failure to obtain required consent, or use outside agreed purposes.
• Any liability cap, indemnity, cyber insurance requirement, or data processing obligation for a customer engagement should be set out in the signed agreement.

Termination and data exit

• Public demo access may be changed, paused, or withdrawn at any time.
• Customer workspace suspension, termination, export, return, and deletion are governed by the signed customer agreement.
• At the end of a pilot or subscription, customer data should be returned, exported, deleted, or retained only as required by the agreement, law, billing, security, or dispute obligations.

Governing law and notices

These public terms are governed by the laws of India. Subject to any signed agreement that says otherwise, courts with jurisdiction over Gurugram, Haryana will be the venue for disputes.

• Legal notices and contract communications may be sent to admin@knownsense.ai.
• We may update these terms as the product, public demo, law, or customer onboarding posture changes.
• If a provision is unenforceable, the remaining provisions continue to apply to the maximum extent permitted by law.