Product features

AI features for modern call quality teams

KnownSense turns recorded calls into scored reviews, compliance signals, coaching inputs, and operational QA visibility.

Features

AI call quality monitoring

KnownSense helps QA teams monitor call quality with AI scoring, transcripts, summaries, flags, and agent performance visibility.

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Features

Automated call scoring

Score recorded calls automatically with QA scorecards, performance signals, and review queues for contact center supervisors.

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Features

Script compliance

Monitor whether agents follow required, forbidden, and recommended call script steps for regulated or process-heavy conversations.

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Features

Agent coaching

Turn scored calls, QA flags, and script adherence gaps into agent coaching, feedback, and training follow-up.

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