A clearer view of every review decision

See what your team is missing in customer calls.

KnownSense checks the recorded calls you choose to analyze against QA scorecards and scripts, shows the evidence behind risks, and gives managers a clear next review or coaching step.

See call quality, script checks, sales signals, and customer needs in one place.

Works across the languages your customers use. No recording is needed to request a walkthrough.

Built for BPO owners, QA managers, call-center operators, and founders who need useful evidence without adding more manual review work.

Your walkthrough

Start with what you want to improve

What would you like to improve? *

Choose one or more.

Improve call qualityFind the calls that need review and see what agents can do better.Check scripts and complianceCatch missed steps, required disclosures, and risky language.Coach agents betterTurn real call moments into clear, practical coaching.Sales and customer intelligenceUnderstand why customers buy, hesitate, complain, or leave.

Full name *

Email *

Organization *

Mobile number (optional)

A mobile number helps us coordinate a faster response. We prioritise requests we can reach directly. Include the country code, for example +919876543210.

LinkedIn profile (optional)

Personal profiles only, for example linkedin.com/in/your-name.

Help us tailor the walkthrough (optional)

How does your team make calls?

Approximate calls per month

Anything useful to know?0/1,000

We'll use these details only to respond to this request. No password or payment details. Read the Privacy Policy.

No call recording is needed to request a walkthrough.

How it helps

From a recording to the next useful action.

Understand call quality

Review transcripts, summaries, and scorecard results together, so managers can find the calls that deserve attention.

Explore AI call quality monitoring

Catch script and compliance risk

Surface missed steps, required disclosures, risky phrases, and escalation signals for human review.

See script compliance features

Coach from specific evidence

Give team leads clear call moments to discuss instead of broad feedback that agents cannot act on.

See evidence-led agent coaching

Turn calls into sales and customer intelligence

See, in plain language, why customers buy, hesitate, complain, or leave. Spot repeated objections and needs without listening to every call yourself.

Explore conversation intelligence

Work across the languages your customers use

Review calls across languages—not only English, Hindi, or Hinglish—and keep the evidence together in one QA workflow.

Inspect a sample report

Bring recordings into the right workflow

Start with uploads, discuss approved integrations, or use the analysis API when your operating model needs it.

Review the call analysis API

Examples and resources

Inspect the product before the conversation.

These are product examples and operating resources, not customer case studies or performance promises.

Test an authorised callUse the temporary public demo Open a sample QA reportSee scores, flags, and evidence Follow an intelligence exampleConnect scripts to customer signals Review security and privacyUnderstand data handling boundaries

Choose your path

Useful at different stages of call operations.

BPO and call-center operations

Give QA managers and supervisors a repeatable way to prioritize review, inspect script or compliance risk, and coach agents from recent call evidence.

Explore QA software for BPO teams

Founders and growing call teams

Understand what customers hear, where early agents need support, and which objections or process gaps recur before building a large QA function.

Explore call monitoring for small teams

Before you request

Common questions

Is KnownSense only for large call centers?

No. It is designed for BPO and contact-center QA teams, but founders and growing call operations can also use it before they have a large quality team. The walkthrough will focus on the workflow and level of control that fit your current stage.

Which call languages can KnownSense process?

KnownSense supports call review across languages—not only English, Hindi, or Hinglish. Clear recordings with manageable background noise and limited speaker overlap produce the most useful evidence.

What is needed to get started?

You do not need to upload a recording to request a walkthrough. For a later evaluation, we can discuss authorised sample calls, your current QA scorecard or script, and the safest way to bring recordings through uploads, an approved integration, or the API.

Does AI replace our QA managers?

No. KnownSense helps reviewers inspect more conversations and find evidence faster. QA managers remain responsible for calibration, final judgment, sensitive compliance decisions, and coaching.

How is call and contact data handled?

The public demo is temporary and has strict upload limits. Customer call data should only be shared under an agreed evaluation or customer arrangement. Demo-request details are used to review and respond to the request. The Privacy Policy and Security page explain the current boundaries.

What happens after I submit the form?

Our team reviews the goal and context you provide, then uses your contact details to arrange a relevant product conversation. We do not promise a response time on this page, and you can explore the sample report or public demo immediately.

Need technical detail first? Read the call analysis API documentation or review KnownSense security and data handling.